Terms of purchase

Parties

Trader           Mikkelin kehitysyhtiö Miksei Oy / Matkailu
VisitMikkeli
Maaherrankatu 22
50100 Mikkeli
matkailu@mikkeli.fi
+358 44 794 5669

Customer      The customer agrees to comply with these terms and conditions when purchasing products and services online from Visit Mikkeli. E-commerce address: visitmikkeli2021.johku.com

For certain parts, we apply the general package travel conditions for transports and day trips organized by Visit Mikkeli. Check the general travel package terms here.

These terms and conditions of purchase may differ substantially from the general terms and conditions of package travel.

Booking

General conditions

  • Prices shown in the online store are subject to VAT.
  • We sell products and services to competent individuals of legal age.
  • We reserve the right to change prices.
  • The customer is responsible for the accuracy of the information provided.
  • It is the customers’ responsibility to familiarize themselves with the description and instructions of the product they have booked as well as the conditions related to the booking.
  • The booking made by the customer is binding when the booking confirmation is sent to the e-mail address provided by the customer.
  • The customer pays for the booking in accordance with the chosen payment method and in accordance with the terms of the payment method.
  • The booking system sends a booking confirmation to the email address provided by the customer.
  • Visit Mikkeli is not responsible for a failed booking. In such case, the customer must contact Visit Mikkeli immediately to rectify the situation.

Cancellations and changes

  • The cancellation date is the date on which Visit Mikkeli is informed of the cancellation.
  • The customer is responsible for ensuring that the cancellation is sent in time.

Complaints

  • Any complaints must always be made as soon as possible after the issue arises.
  • The trader endeavors to process the complaint as quickly as possible, but no later than within one month.
  • If the customer and the trader do not reach an agreement, the customer may refer the dispute to the Consumer Disuputes Board.

Conclusion of contract

  • A binding contract for the transaction takes effect when the booking is confirmed (booking confirmation)
  • The booking confirmation will be sent to the customer by e-mail.
  • The booking confirmation serves as a travel ticket for transportation and day trips.

Cancellation and return of purchase (individual products)

  • Individual products have a 14-day right of return under the Consumer Protection Act.
  • The right of return is valid only if the product is in the same condition as the original.
  • Any product packaging must also be salable.
  • Contact Visit Mikkeli for more detailed return instructions.
  • The right of return does not apply to engraved or other individual products, accommodation services, restaurant services or other leisure services and day trips agreed to be organized at a specific time.
  • The customer is responsible for the normal costs due to the return.

Product warranty

  • For individual products, we comply with the warranty conditions specified by the manufacturer or importer.

Terms of payment

  • The trader uses reliable and secure payment intermediaries in its services.
  • The trader does not store bank contact or credit card information at any time.
  • The customer commits to complying with the terms and conditions of the chosen payment method.
  • If the payment transaction is not successfully completed at the time of booking, the trader will not process the booking.